Senior Risk Management Consultant
Role Overview:
The Senior Risk Management Consultant is a seasoned professional liability risk expert who delivers high-value consultation, education, and risk mitigation guidance to MICA’s insureds — physicians, other healthcare professionals, and the organizations in which they practice. This role is central to MICA’s mission of helping policyholders reduce liability exposure, promote patient safety, and strengthen the defense of claims should they arise.
Reporting to the Director of Risk Management, the Senior Consultant serves as a primary point of contact for insureds seeking guidance on complex clinical, legal, and operational risk issues. This role brings advanced expertise in medical professional liability, healthcare law, or clinical practice to bear in every policyholder interaction — providing research-based, practical guidance that reflects MICA’s commitment to policyholder value.
Beyond direct consulting, the Senior Risk Management Consultant serves as a thought leader, identifies emerging risks, shapes educational strategy, and guides the development of resources that improve policyholder outcomes. This role collaborates with Claims, Underwriting, and Marketing to address evolving risk concerns, elevates the quality and consistency of services delivered by the broader Risk Management team, and supports MICA’s long-term risk mitigation objectives. The Senior Consultant serves as a mentor to less experienced consultants and may lead strategic projects and initiatives as assigned.
| Key Accountabilities | Measured By: |
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Policyholder Consultation & Service Quality |
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Risk Education & Content Development |
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Cross-Functional Collaboration |
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Team Contribution & Mentorship |
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Risk Strategy & Thought Leadership |
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RESPONSIBILITIES
Policyholder Consultation
- Provide expert professional liability risk management consultation to insured physicians, healthcare professionals, practice staff, and organizational clients via phone, email, and in-person interactions.
- Conduct consultations through skilled informational interviewing, active listening, medical and legal research, to deliver accurate, well-reasoned, practical risk guidance and resources reflecting the consultant’s deep technical expertise gained through years of medical professional liability experience.
- Respond to inquiries through the Risk Management Hotline, maintaining responsiveness and service quality consistent with departmental service standards.
- Follow up with policyholders as needed to ensure understanding, address evolving situations, and document outcomes appropriately.
- Serve as a trusted advisor to insured practices on complex clinical risk, patient safety, and professional liability topics — including high-acuity or legally sensitive matters.
Risk Education & Content Development
- Lead the development, review, and ongoing refresh of risk management publications, website resources, educational tools, and other policyholder-facing content to ensure relevance, accuracy, consistency, and alignment with MICA’s risk philosophy.
- Research, write, and edit risk management publications and specialty- or state-specific guidance documents, and other educational resources, meeting established deadlines and quality standards.
- Identify emerging liability trends, regulatory developments, and clinical risk issues; translate findings into practical risk mitigation strategies, educational content, and resource recommendations that address evolving policyholder needs and organizational priorities.
- Develop and deliver educational presentations, webinars, and training programs for insured groups, physician and partner organizations, and internal audiences.
- Provide guidance and editorial review of content developed by other consultants to ensure quality, consistency, and alignment with department standards.
Cross-Functional Collaboration
- Collaborate with Claims team members to support policyholders following incident reports, providing risk consultation upon referral and contributing to early intervention efforts.
- Support the Underwriting department by evaluating professional liability risk for prospective and existing insureds and recommending appropriate risk management services.
- Partner with Marketing and Corporate Communications on policyholder outreach, content development, and service initiatives.
- Participate in cross-departmental meetings, projects, and goal-setting processes, contributing insights from risk consulting experience.
Team Contribution & Mentorship
- Serve as a resource and mentor to Risk Management Consultants, sharing technical expertise, reviewing work products, providing feedback, and supporting professional development.
- Contribute to team knowledge-sharing initiatives, quality improvement efforts, and the development of department standards and resources.
- Serve as a recognized subject matter resource within the department, helping consultants navigate complex clinical, operational, and professional liability issues.
- Lead or co-lead assigned projects, working groups, or special initiatives as directed by the Director.
- Model MICA’s core values and a service-oriented, collaborative approach in all team and cross-functional interactions.
Risk Strategy & Thought Leadership
- Monitor emerging healthcare, regulatory, legal, and professional liability trends and translate findings into actionable risk mitigation strategies.
- Identify patterns and themes from claims activity, hotline inquiries, risk assessments, and policyholder interactions to inform educational initiatives and service offerings.
- Recommend enhancements to risk management programs, resources, and consulting services that strengthen policyholder value and support organizational goals.
Documentation & Professional Standards
- Maintain accurate and timely documentation of all consulting activities, policyholder interactions, and project work in accordance with department standards and system requirements.
- Manage calendars, coordinate meetings, and ensure administrative responsibilities are handled efficiently and in compliance with company policies.
- Maintain active licensure and certifications without interruption; complete all required continuing education and company training programs, including Code of Conduct, privacy and security, anti-fraud, and loss prevention. Manage travel and expense reporting in accordance with company policy; travel up to 40% within and outside of Arizona as required.
MINIMUM REQUIREMENTS
Education
- Juris Doctor from an accredited law school or Bachelor of Science in Nursing or other advanced clinical degree (RN, PA, NP, MD, DO, or equivalent) is strongly preferred.
Experience
- 5+ years of experience in insurance defense, professional liability defense, healthcare law, clinical risk management, or a directly related discipline.
- Demonstrated experience working with physicians, other healthcare professionals, or healthcare organizations on professional liability or clinical risk matters.
- Strong research, writing, presentation, and public speaking skills required.
- Familiarity with claims analysis, underwriting considerations, and loss prevention strategies.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfort with risk management or case management software platforms.
Preferred
- Risk or patient safety professional certification: ARM, CPHRM, CPPS, FASHRM, or equivalent.
- Experience within a medical professional liability carrier, TPA, or healthcare captive program.
- Experience in a large health system or organized medicine environment.
- Membership in a state bar association and/or relevant risk management or healthcare professional organizations.
At MICA, we believe in doing meaningful work alongside people who care. Join a company that values integrity, collaboration, accountability, and doing what's right for our policyholders, our team, and the healthcare community we serve.