MICA remains committed to creating an inclusive environment that values and respects the diverse talents, skills, and backgrounds of everyone. We celebrate both our differences and our similarities as we focus on service to our members and foster shared opportunities in furtherance of MICA's mission.
MICA features a challenging and professional work environment characterized by open communication, business casual working attire and flexible work schedules. We always welcome inquiries regarding employment opportunities with the company.
We offer a competitive compensation package and a comprehensive benefits program that supplements our pro-active employee focus. We also support professional growth opportunities to ensure employees are equipped with the knowledge, skills and abilities to provide exemplary client service.
Role Overview
The Claim Consultant is primarily responsible for handling claims associated with MICA's Regulatory Defense Endorsement, including management of all Disciplinary Proceeding (Part 1) and Legal and Audit Expenses (Part 2), but also assists with taking First Notices, compliance with Regulatory Board and other reporting, completing Discretionary Medical Payments (DMP), collaborates with medical experts in active claim workup, and assists with Medicare-related issues while maintaining file documentation standards. The Claim Consultant confirms Regulatory Defense coverage, sets adequate expense reserves, corresponds with attorneys and insureds related to the claim, retains counsel and/or recommends counsel to insured depending on coverage type, handles bill review, attorney bill payment and insured reimbursement, where applicable, and monitors for claim closure. The Claim Consultant further monitors Regulatory Defense aggregate limits and is an available resource to MICA insureds.
The Claim Consultant also works closely with defense counsel, Customer Service Representatives, Claim Representatives, and Claim Directors. The Claim Consultant should have a strong working knowledge of medical and legal terminology and procedures.
Key Accountabilities:
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Accountability |
Measured by: |
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Maintain file quality |
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Customer Service |
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Team Player |
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Responsibilities
In the interest of cybersecurity, the Claim Consultant is responsible for being cautious and vigilant when opening emails, attachments etc. on MICA's equipment, and smartphones that are connected to MICA's email systems. Likewise, it is the Claim Consultant's responsibility to complete cybersecurity training modules that are periodically distributed by MICA's IT department.
Claim Handling:
- Take First Notices, as necessary.
- Review First Notice and instructions (Regulatory Defense, Board letters, Subpoenas, investigations, etc.).
- Review Regulatory Defense claim for potential coverage issues.
- Discuss Regulatory Defense questions on claim handling and coverage with Director, as necessary. Select Regulatory Defense counsel with appropriate managerial input and after discussion with Insured.
- Prepare correspondence to Insured and counsel.
- Report claims to regulatory Boards and/or third parties, if appropriate. May complete DMP processes, as requested.
- May retain expert witnesses and obtain expert opinions in active claims, as requested.
Claim File Work-up:
- Assist with obtaining and appropriately organizing medical records, as necessary. Monitor expense reserves in Regulatory Defense claims.
- Prepare timely reports to management, upon request.
- Make timely and accurate claim file entries documenting developments. Enter pertinent information into the data-capture systems.
- Promptly review, code and pay Regulatory Defense bills.
Claim Resolution:
- Regulatory Defense Part 2, obtain insured bills and review for accurate retention information prior to reimbursement.
- Enter final Regulatory Defense expense paid into the data capture system. Obtain a copy of final Regulatory Defense correspondence closing the matter. Send closing letter to insured.
- Timely close file after final payments and closing documents are received.
Minimum Requirements
- High School diploma or equivalency; AA or higher degree preferred.
- Minimum of 2 years professional liability claim experience, or completion of legal assistance certification from an American Board Associate (ABA) accredited school or Certified Legal Assistant/Certified Paralegal (CLA/CP) from the National Association of Legal Assistants; Legal Nurse Consultant certification preferred.
- Must demonstrate good judgment.
- Excellent oral and written communication skills. Well organized and detail oriented.
- Able to work independently in a telecommuting environment, if appropriate. Able to develop effective working relationships.
- Able to keep sensitive information confidential.
- Working knowledge of personal computers and computer applications.
Role Overview
The Customer Service Representative will be the primary contact for taking first notice information and the prompt initial entry of a claim into a data system. The Customer Service Representative will also be responsible for resolving or ensuring the timely resolution of all claim service questions from external customers. The CSR will also provide internal customer support relating to the day-to-day operation of the department as well as provide back-up support to other unit’s positions
Key Accountabilities:
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Accountability |
Measured by: |
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Responsible for obtaining necessary and accurate data for the completion of the first notice report and performing any follow-up that may be required. |
Customer feedback on quality, timeliness, and accuracy of first notice entry into data capturing systems. |
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Customer Service |
Professional interaction with both external and internal customers as measured by customer surveys and employee feedback. |
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Teamwork |
Feedback from coworkers should reflect that the CSR functions well within a team environment, reflects a willingness to mentor, provide back-up coverage and share information with fellow teammates, and interacts professionally with all departments at all levels. |
Responsibilities
- In the interest of cybersecurity, the Customer Service Representative (CSR) is responsible for being cautious and vigilant when opening emails, attachments etc. on MICA’s equipment, and smartphones that are connected to MICA’s email systems. Likewise, it is the CSR’s responsibility to complete cybersecurity training modules that are periodically distributed by MICA’s IT department.
- Using strong customer service skills processes incoming calls for taking first notice reports requesting and coordinating follow-up activity.
- Provide excellent service to all customers – internal and external.
- Provide prompt and accurate documentation into company data systems.
- Researches and answers a variety of calls pertaining to non-technical questions. Questions referred to claim representatives are monitored to ensure timely resolution and to maintain the highest possible level of customer service.
- Performs, per rotation, month-end duties that include generating of reports, data clean-up and balancing duties.
- Generates, communicates, or completes required data that is compliant with state and federal regulations and company policies.
- Assists in maintaining vendor information within reporting systems.
- Coordinates Authority Committee Meetings as directed.
- Compiles month-end data into monthly reports for claim management.
- Cover for other teammates as assigned/needed.
- Stay current on all policies and procedures with an ongoing effort to improve efficiencies and workflow.
- Other duties/projects as assigned.
Minimum Requirements
- High School diploma or equivalency; AA or higher degree preferred.
- Ability to communicate interpersonally, via the telephone, and in writing.
- Ability to deal with customers effectively and courteously on a regular basis.
- Ability to efficiently complete data entry tasks.
- Good telephone personality characterized by a well-modulated tone of voice and courteous manner to communicate clearly and tactfully.
- Proven experience/understanding of the claims process and prior customer service experience as normally acquired through a minimum of two years related experience.
- Excellent PC usage including Windows, MS Office, and internet/intranet usage.
- Knowledge of conflict management/resolution preferred.
- Familiarity with medical terminology.
- Must be well organized, work with minimal direction, with ability to prioritize multiple tasks.
Role Overview
The Director of Business Intelligence & Data Analytics is responsible for transforming complex data into actionable insights that inform strategic, financial, and operational decision-making across the company. The position requires a blend of technical expertise in data querying and analysis, strong business acumen, and the ability to communicate insights effectively to executive leadership and external partners.
Key Accountabilities:
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Accountability |
Measured by: |
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Deliver strategic insights |
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Advance analytics capabilities |
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Enable business performance |
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Responsibilities
- Deliver accurate, timely, and well-structured datasets and reports to support external actuaries, reinsurers, and internal stakeholders.
- Compile and analyze data to assist with actuarial pricing, reserving and reinsurance placements; investigate data changes and answer questions.
- Design, develop, and maintain dashboards and reporting tools to monitor strategic, financial, and operational metrics.
- Apply analytical methods to identify trends, risks, and opportunities that impact business performance.
- Serve as the company’s subject matter expert on business intelligence and analytics, bridging raw data with strategic decision-making.
- Support the data analytics and reporting needs of MICA’s operational departments including, but not limited to Finance, Claims, and Underwriting.
- Ensure data integrity, consistency, and reliability across reporting platforms and processes.
- Partner with actuarial, underwriting, finance, claims, and reinsurance teams to anticipate data needs and proactively develop analytical solutions.
- Collaborate with IT on data governance, data warehouse enhancements, and optimization of business intelligence tools.
- Automate recurring reporting processes to improve efficiency and accuracy.
- Provide data and analytics support for MICA’s Corporate and Department goals as assigned.
- Conduct ad hoc financial or data analysis as requested.
- Develop and mentor select individuals within operational departments of the organization to become proficient data and reporting super-users.
- Lead efforts to build organizational data literacy and equip employees with the tools and skills needed to support data-driven decision making.
Minimum Requirements
- Bachelor’s degree in data Analytics, Statistics, Actuarial Science, Finance, Information Systems, or related field.
- 7-10 years of experience in data analytics, business intelligence, or related function within the P&C insurance industry.
- Advanced Excel skills and comfort working with large, complex data sets.
- Proficiency in SQL and experience querying large relational databases.
- Hands-on experience with business intelligence and visualization tools (e.g., Power BI, SAP BusinessObjects Web Intelligence, Tableau, Qlik, or similar).
- Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
- Ability to translate complex data into clear, actionable insights for both technical and non-technical audiences.
- Excellent organizational and communication skills with the ability to manage multiple priorities in a deadline-driven environment.
- Ability to work independently with minimal supervision as well as collaboratively across teams and functions.
Preferred Skills & Experience
- Experience in the property & casualty (P&C) industry, preferably in medical professional liability.
- Familiarity with actuarial methods, reserving, and pricing processes.
- Knowledge of reinsurance structures and data requirements.
- Prior experience in financial or operational performance reporting for executive leadership.
Attributes for Success
- Business-oriented mindset with curiosity to understand drivers of financial and operational results.
- Collaborative working style and ability to build cross-functional relationships.
- Proactive approach to problem solving and continuous process improvement.
- Strong sense of accountability and commitment to delivering high-quality results.
Role Overview
The Director of Underwriting Operations is responsible for leading the operational infrastructure and service delivery functions that enable the success of the underwriting department. This position focuses on optimizing workflows, ensuring regulatory compliance, managing support teams, and driving cross-functional initiatives that enhance both efficiency and customer experience. This role partners closely with underwriting leadership, customer service, IT, and project teams to streamline operations, implement process improvements, and support strategic business goals.
Key Accountabilities:
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Accountability |
Measured by: |
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Development and Administration of Team Members |
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Technical Skills |
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Customer Service Standards & Quality |
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Corporate and Department Goals |
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Responsibilities
Operational Leadership
- Manage Associate Underwriters and Customer Service Supervisor.
- Oversee the daily operations of the Underwriting Operations team and Customer Service Supervisor, ensuring consistency, accuracy, and timely execution of support tasks.
- Monitor and improve departmental workflows to support underwriting processes and meet service-level expectations.
- Implement and refine operational policies, procedures, and documentation to ensure alignment with business and compliance requirements.
- Maintain current knowledge of issues facing the medical professional liability industry through continuing education, conference attendance, and networking with industry peers.
Underwriting Support
- Serves as the OASIS, OnBase and MICA’s website subject matter expert for the Underwriting Department. Website components include the broker portal, policyholder secure access, MI Community, and Invoice Cloud.
- Serves as the Underwriting department subject matter expert for policy forms and rating rules.
- Maintain current knowledge of competitor carriers in all MICA territories.
- Maintain knowledge of the rating programs available to applicants and policyholders in all states where MICA operates.
- Coordinate and monitor the completion of all policy renewals to meet established timelines.
- Manage Associate Underwriters within delegated authority levels, underwriting guidelines, and service standards.
- Prepares and submits rate, rule, and form filing with state insurance departments.
- Prepares contract documents for broker appointments and manages appointments through SIRCON.
- Participates in developing Underwriting department goals.
- Develops project plans, coordinates resources, and contributes to the management of the Underwriting department goals.
- Assist Vice President and other departments with various project requests.
Compliance and Risk Mitigation
- Ensure adherence to applicable regulatory and internal compliance standards related to underwriting support functions.
- Serve as the operational point of contact for audits, quality reviews, and internal control initiatives related to support processes.
Cross-Functional Project Management
- Lead and coordinate underwriting-related operational projects such as system enhancements, automation initiatives, or new workflow integrations.
- Serve as a liaison between underwriting, IT, and other business units on process and system needs impacting operations.
Customer Experience and Service Delivery
- Collaborate with customer service leadership to monitor service quality, resolve escalations, and enhance the overall experience for policyholders, brokers, and internal partners.
- Identify opportunities to improve service workflows and tools in support of underwriting effectiveness.
- Conducts training of team members in response to new system implementations and underwriting guidelines.
- Evaluates employee performance and provides support for their development.
Data and Reporting
- Use data and reporting tools to monitor operational performance, identify trends, and recommend process improvements.
- Partner with analytics teams to develop dashboards or reporting tools that support operational visibility and decision-making.
Business Continuity and Risk Planning
- Maintain and test operational continuity plans for key underwriting support processes to ensure readiness in the event of disruption.
Minimum Requirements
- Minimum of 5 years management experience in underwriting or insurance operations.
- The ability to positively motivate and challenge employees.
- Experience working with both direct and broker distribution models.
- Knowledge of rating methodology, policy forms, and endorsements.
- Excellent communication, interpersonal, and relationship building skills.
- Proven analytical, problem-solving, and decision-making abilities.
- Attention to detail and ability to prioritize tasks with a results-oriented approach.
- Proficient in Microsoft Office, with an emphasis on Excel and Word, as well as other insurance software and technology tools.
- Bachelor’s degree in business, finance, or insurance preferred. Relevant industry experience will be considered.
- Advanced degree or professional certifications preferred.
Role Overview
The Executive Assistant (EA) provides high-level administrative, governance, and strategic support to the Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chair of the Board of a physician-focused mutual insurance company. This role is central to executive effectiveness, Board governance, employee engagement, corporate events, and coordination of the company’s philanthropic and community initiatives through its Medical Foundation (MMF).
The EA manages executive calendars, Board and Committee materials, trustee fees and expenses, invoice processing, and budget oversight for key areas. The EA also serves as the recording corporate secretary, coordinating minutes, approvals, and recordkeeping, while ensuring smooth operations for Board meetings, the Annual Meeting of Members, and employee engagement activities.
The successful candidate will exercise the highest degree of discretion with sensitive and confidential information, anticipate executive and Board needs, and represent the company with professionalism and integrity.
Key Responsibilities
Executive Support
- Manage complex calendars and schedules for the CEO and COO, ensuring priorities are met.
- Coordinate and complete arrangements for meetings and events, including scheduling logistics, agendas, briefing materials, catering, and itineraries.
- Draft, edit, and prepare correspondence, reports, and presentations on behalf of the CEO and COO.
- Maintain organized systems for both physical and electronic corporate records, ensuring accuracy, accessibility, and up-to-date files.
- Track and follow up on key initiatives, ensuring deadlines and commitments are met.
Board Relations & Governance
- Provide direct support to the Chair of the Board, ensuring preparedness for meetings, retreats, and external engagements.
- Serve as corporate recording secretary, including minute taking, approval process, and distribution of Board and Committee materials.
- Manage logistics for Board meetings, retreats, and governance events, including catering, invitations, and on-site coordination.
- Coordinate and support the Annual Meeting of Members, ensuring compliance with governance requirements and delivering a positive member experience.
- Maintain accurate and secure records of Board actions in compliance with governance standards.
- Act as a trusted liaison for Board members, exercising discretion and confidentiality in all interactions.
Operational, Finance & Strategic Support
- Manage and process Board fees, trustee expense reimbursements, and executive office invoices.
- Oversee budgets related to employee engagement activities, Board fees, and Board expenses.
- Assist in monitoring progress of company strategic initiatives and prepare executive-level updates.
- Support executives and the Board Chair with research, data gathering, and briefing materials.
- Handle confidential, privileged, and sensitive information with discretion, integrity, and professionalism at all times.
Employee Engagement & Corporate Events
- Participate in and help lead the Employee Engagement Committee, developing initiatives that strengthen workplace culture and employee recognition.
- Serve as liaison between CEO/COO and VP of HR on employee engagement initiatives.
- Plan and coordinate corporate events, including employee appreciation activities, milestone celebrations, community engagement events, and multi-day partner summits.
- Develop and manage related budgets.
- Partner with Human Resources and leadership to align engagement efforts with company values and strategic priorities.
MICA Medical Foundation (MMF) Support
- Provide administrative and event planning support for the MICA Medical Foundation, including Board meetings, grant activities, and community initiatives.
- Assist with meeting logistics, invitations, catering, and distribution of Foundation materials.
- Coordinate with MMF leadership on reporting, budgeting, and communications.
- Serve as liaison between the MMF, company executives, and external community partners.
- Ensure Foundation initiatives are aligned with MMF’s mission and carried out with professionalism and visibility.
Communication & Liaison
- Serve as a primary point of contact for the CEO, COO, and Board Chair with employees, Board members, policyholders, regulators, and external partners.
- Facilitate effective communication across departments to ensure clarity and alignment with executive and Board direction.
- Represent executive leadership and the Board Chair with a high degree of professionalism.
Administrative & Office Support
- Provide backup support for the Front Desk to ensure smooth office operations and coverage during peak periods or absences.
- Assist with other administrative functions as needed, contributing to a collaborative, team-oriented environment.
Minimum Requirements
Education & Experience
- Bachelor’s degree in business administration, communications, or related field preferred.
- Minimum 7–10 years of executive administrative experience supporting C-level executives and/or Boards; prior experience as a paralegal or in financial services, insurance, or healthcare strongly preferred.
- Demonstrated experience with Board governance, minute-taking, budget management, and invoice/expense processing.
- Experience supporting foundations or charitable organizations desirable.
- Event planning and employee engagement program coordination experience a plus.
Skills & Competencies
- Exceptional organizational, time management, and project management skills.
- Strong written and verbal communication; proven ability to draft executive-level documents and presentations.
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and board portal technology.
- Ability to prioritize multiple projects and work independently under tight deadlines.
- Discretion and judgment in managing highly sensitive and confidential information.
- Strong interpersonal skills; able to interact effectively with executives, Board members, staff, and external stakeholders.
Personal Attributes
- Mission-driven – committed to supporting physicians and healthcare professionals through the mutual company model.
- Discreet & Trustworthy – unfailingly handles confidential and sensitive information with integrity.
- Detail-oriented – ensures accuracy and thoroughness in all deliverables.
- Proactive – anticipates needs and takes initiative to address them.
- Collaborative – thrives in a team-oriented, service-minded culture.
- Resilient – able to navigate shifting priorities and maintain composure under pressure.
- Versatile – willing to step in and provide administrative and office support when needed.
Role Overview
Based in Phoenix, Arizona, the Vice President of Marketing & Corporate Communications (MarCom) is a strategic leader responsible for shaping and executing an integrated marketing and communications strategy. This role strengthens the organization’s competitive position, drives market development, and expands our market presence while clearly communicating MICA’s unique value proposition to current and prospective policyholders. The VP will lead a high-performing team to develop and deliver compelling content, creative design, and consistent messaging that reinforces brand awareness and highlights the benefits MICA delivers to its members across all print and digital channels.
As a key member of the leadership team, the Vice President plays a vital role in ensuring the organization achieves its strategic objectives by implementing team goals, supporting enterprise-wide initiatives, and exemplifying MICA’s core values. This leader provides marketing thought leadership and collaborates across all levels of the organization to communicate a clear, consistent vision to internal and external stakeholders. The VP will also oversee related goal setting, strategic planning, and problem solving while fostering strong interdepartmental communication and collaboration.
Key Accountabilities:
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Accountability |
Measured by: |
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Key member of the |
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Leader of Marketing and |
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Develop and execute |
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Analyze market |
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Responsibilities
- Management and Leadership:
Lead and manage the MarCom department in alignment with MICA’s strategic initiatives, core values, and business philosophy. - Collaborate with the leadership team to execute tactical plans that align with strategic goals, budgets, and timelines.
- Provide recommendations and reports to Executive Officers and/or Board of Trustees on marketing campaigns, strategic partnerships, and emerging opportunities.
- Lead strategic planning and oversight of the company’s website to ensure it reflects the brand, communicates key messages, and supports business objectives.
- Collaborate with Risk Management to ensure identified content is appropriately positioned across digital channels and strategically integrated into marketing and communications materials.
- Oversee the company’s evaluation and optimization of CRM tools and processes to enhance customer experience and engagement.
Lead the planning, coordination, and execution of the company’s publications, annual report, and annual proxy process, ensuring compliance with corporate governance best practices. - Research and analyze market demographics, industry trends, and competitor activities to inform decision-making.
- Influence organizational strategy through marketing insights and industry trends.
- Develop an overarching messaging architecture that tells MICA’s story in a clear and compelling way, aligns with its brand, and reinforces its unique value proposition to stakeholders.
- Champion the marketing and communications strategy for MICA, its affiliates, subsidiaries and MICA Medical Foundation, ensuring integration with the corporate brand and consistent storytelling across channels.
- Represent MICA with policyholder members and business partners; serve as an engaged ambassador and build strong internal and external relationships.
Marketing & Corporate Communications Department:
- Develop and implement a cohesive, integrated marketing plan to build brand awareness, generate qualified leads, and communicate MICA’s value proposition in the marketplace.
- Collaborate with internal stakeholders and external vendors on website architecture, content strategy, user experience (UX), SEO, analytics, and accessibility.
- Partner with Risk Management, Claims, Underwriting, and Executive Officers to develop practical solutions and marketing strategies that enhance policyholder satisfaction and retention.
- Assess the evolving needs of medical malpractice insurance buyers; discuss market opportunities with Leadership Team.
- Collaborate with Underwriting and other stakeholders to update current products and services and/or design and launch new products and services in response to changing market needs.
- Maintain and strengthen relationships with state, county and specialty medical societies; represent MICA at industry conventions and events.
- Deliver marketing presentations and thought leadership in industry settings.
- Ensure a positive, productive, and collaborative work environment within the MarCom team.
- Provide developmental opportunities and coaching for marketing and communications staff to support their professional growth.
Minimum Requirements
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Bachelor’s degree in Business Administration, Marketing, Communications, or related field
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8 + years of management experience in marketing is required, and the insurance industry is preferred.
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Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).
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Demonstrated ability to provide creative direction and feedback on marketing collateral, including print materials and digital assets.
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Excellent written and verbal communication skills.
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Demonstrated leadership and team management abilities.
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Basic Employee Life Insurance - paid 100% by MICA
- Optional Life Insurance
- Personal Accident Insurance
- Short- and Long-term Disability
- Self-directed 401(k) with a generous company matching program
- Defined benefit retirement plan
- Paid vacations and holidays
- Tuition Reimbursement for approved educational courses
- Employee Assistance Program
- Relocation Assistance for certain positions
- Insurance coverage is offered for employees, family members, and partners.
Bring your talents to MICA. We recognize that the best-qualified individuals, contributing their ideas and expertise, will enable us to continue our successful support of the healthcare community.
Disclaimer: The benefits identified herein and the eligibility of employees, family members, and partners are governed by the applicable plans. The company, in its sole discretion, and in accordance with applicable law, reserves the right to change and/or delete any or all of the above-listed benefits at any time.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
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MICA is an Equal Opportunity Employer.