MICA remains committed to creating an inclusive environment that values and respects the diverse talents, skills, and backgrounds of everyone. We celebrate both our differences and our similarities as we focus on service to our members and foster shared opportunities in furtherance of MICA's mission.
MICA features a challenging and professional work environment characterized by open communication, business casual working attire and flexible work schedules. We always welcome inquiries regarding employment opportunities with the company.
We offer a competitive compensation package and a comprehensive benefits program that supplements our pro-active employee focus. We also support professional growth opportunities to ensure employees are equipped with the knowledge, skills and abilities to provide exemplary client service.
Role Overview:
The Vice President of Risk Management Services leads the strategy, design, and execution of MICA’s clinical risk management program. This role advances the organization’s mission by helping healthcare practitioners and organizations navigate evolving clinical and operational challenges, reduce liability exposure, and improve clinical outcomes.
The VP leads and develops a team of risk consultants who partner with physicians, healthcare organizations, and practice leadership. The role also serves as a key source for clinical insights and risk mitigation expertise that informs underwriting strategy, supports policyholder education, and enhances claim analysis across the organization.
Key Accountabilities:
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Accountability: |
Measured by: |
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Strategic Leadership and Enterprise Influence |
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Leadership of Risk Management Team |
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Policyholder and Market Impact |
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Professional Development and Organizational Culture |
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Responsibilities:
Strategic Leadership:
- Set and lead the strategic vision for risk management support services across MICA’s footprint and customer base.
- Oversee the design and delivery of risk programs that help healthcare practitioners and organizations reduce clinical risk, enhance patient safety, and improve operational performance.
- Ensure consulting services are scalable, measurable, and clearly aligned with MICA’s retention and growth objectives.
- Build and strengthen relationships with insured groups, physician leaders, practice managers, and health system executives.
- Collaborate with the underwriting, claims, marketing, and finance team on risk mitigation strategies, education, and insights.
- Provide recommendations and reports to Executive Leadership and/or the Board of Trustees on emerging risks, program performance, strategic partnerships, and new service opportunities.
- Serve as MICA’s risk thought leader, representing the organization on panels, conferences, and industry working groups.
- Maintain relationships with policyholders, group administrators, organized medicine, residency programs, and regulatory bodies.
Risk Management Services
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Translate strategic priorities into executable plans, appropriately scaled within the broader corporate framework.
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Lead the creation and delivery of education, training, digital learning, and in-person consulting services.
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Identify emerging risks and trends and convert them into proactive guidance, tools, and consultation strategies.
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Build a culture of professional growth, collaboration, and high performance across the Risk Management Team.
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Support corporate initiatives including CRM (e.g., HubSpot) integration, service model enhancements, and new program development.
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Establish standards for documentation, reporting, and service quality to ensure consistency and accountability.
Minimum Requirements:
- Advanced clinical degree (RN, PA, NP, MD, DO, or equivalent), or significant, equivalent experience in clinical risk management.
- Minimum 10+ years of progressive leadership experience in:
- Clinical risk management
- Patient safety
- Healthcare quality
- Or medical professional liability operations
Preferred:
- Risk or patient safety professional certification:
- ARM, CPHRM, CPPS, FASHRM, or equivalent
- Experience working within:
- A medical professional liability carrier, TPA, or healthcare captive
- A large health system with mature risk management programs
- Familiarity with claims analysis, underwriting considerations, and loss prevention strategies
Role Overview:
The MICA Sr. Underwriting Tech applies strong analytical, technical, and interpersonal skills to support the underwriting of medical professional liability (MPL) risks. This role evaluates new business, renewals, and policy changes within established underwriting guidelines and authority levels, while providing critical decision support to underwriters. Responsibilities combine technical processing, customer and broker engagement, and risk assessment to ensure timely, accurate, and profitable outcomes. The Associate Underwriter also contributes in system testing, process improvement, and cross-functional projects.
Key Accountabilities:
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Accountability: |
Measured by: |
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Quality &Timeliness |
Meets or exceeds department standards; manages multiple priorities effectively; adapts to change; maintains current knowledge of policies and procedures. |
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Technical Skills |
Proficiency in OnBase, Oasis, TIM, STAR, and Microsoft Office; learns new systems quickly; identifies and recommends process/system improvements. |
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Teamwork/Collaboration |
Builds strong relationships with underwriters, teammates, , and business partners; shares resources and knowledge; willingly assists others. |
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Corporate &Department Goals |
Actively participates in departmental initiatives and supports corporate objectives. |
Responsibilities:
- Demonstrates knowledge of the MICA MPL rating rules, policy forms, and guidelines.
- Evaluate new and renewal business within delegated authority levels and underwriting guidelines.
- Make effective underwriting decisions for solo physician practices, physician groups, and advanced health care professionals; refer accounts outside of authority levels to underwriters.
- Partner with customers, brokers, and internal teams to obtain underwriting information and respond to coverage questions.
- Maintain clear policy documentation to support recommendations and decisions.
- Establish initial workflow for new business submissions, including database searches, account setup, and policy issuance documentation.
- Provide premium quotations for underwriter review and revise as directed.
- Process mid-term adjustments, endorsements, and renewals accurately and within service standards.
- Conduct quality assurance reviews of transactions and documentation to ensure compliance with underwriting policies and regulatory requirements.
- Serve as a subject matter expert in core systems:
- OnBase: Manage workflows, index and maintain documents, research submissions.
- Oasis: Verify information, process transactions, issue coverage documents.
- TIM/STAR: Generate reports, manage data, analyze results.
- Assist with testing system changes, upgrades, and enhancements; document findings and recommend improvements.
- Identify process inefficiencies and collaborate with underwriting staff to design solutions.
- Participate in professional development, including insurance coursework and industry certifications.
- Work independently in a fast-paced environment while meeting service standards.
- Ensure compliance with Cybersecurity requirements.
- Support underwriters and underwriting management on project-based assignments.
Minimum Requirements:
- 1-3 years of insurance experience preferred, ideally in underwriting or technical support.
- Strong oral and written communication skills; high attention to detail and accuracy .
- Analytical ability to interpret data, make sound decisions, and recommend solutions.
- Self-motivated and able to manage multiple tasks within deadlines.
- Proficiency with Microsoft Office and insurance-related automation, database, and document management systems.
- Highly organized and disciplined; able to manage workload within established time parameters.
- High School diploma or GED required; bachelor’s degree preferred.
Role Overview:
The Customer Service Representative will be the primary contact for taking first notice information and the prompt initial entry of a claim into a data system. The Customer Service Representative will also be responsible for resolving or ensuring the timely resolution of all claim service questions from external customers. The CSR will also provide internal customer support relating to the day-to-day operation of the department as well as provide back-up support to other unit’s positions.
Key Accountabilities:
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Accountability: |
Measured by: |
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Responsible for obtaining necessary and accurate data for the completion of first notice report and performing any follow-up that may be required. |
Customer feedback on quality, timeliness, and accuracy of first notice entry into data capturing systems. |
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Customer Service |
Professional interaction with both external and internal customers as measured by customer surveys and employee feedback. |
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Teamwork. |
Feedback from coworkers should reflect that the CSR functions well within a team environment, reflects a willingness to mentor, provide back-up coverage and share information with fellow teammates, and interacts professionally with all departments at all levels. |
Responsibilities:
- In the interest of cybersecurity, the Customer Service Representative (CSR) is responsible for being cautious and vigilant when opening emails, attachments etc. on MICA’s equipment, and smartphones that are connected to MICA’s email systems. Likewise, it is the CSR’s responsibility to complete cybersecurity training modules that are periodically distributed by MICA’s IT department.
- Using strong customer service skills processes incoming calls for taking first notice reports requesting and coordinating follow-up activity.
- Provide excellent service to all customers – internal and external.
- Provide prompt and accurate documentation into company data systems.
- Researches and answers a variety of calls pertaining to non-technical questions. Questions referred to claim representatives are monitored to ensure timely resolution and to maintain the highest possible level of customer service.
- Performs, per rotation, month-end duties that include generating of reports, data clean-up and balancing duties.
- Generates, communicates, or completes required data that is compliant with state and federal regulations and company policies.
- Assists in maintaining vendor information within reporting systems.
- Compiles month-end data into monthly reports for claim management.
- Cover for other teammates as assigned/needed.
- Stay current on all policies and procedures with an ongoing effort to improve efficiencies and workflow.
- Other duties/projects as assigned.
Minimum Requirements:
- High School diploma or equivalency; AA or higher degree preferred.
- Ability to communicate interpersonally, via the telephone, and in writing.
- Ability to deal with customers effectively and courteously on a regular basis.
- Ability to efficiently complete data entry tasks.
- Good telephone personality characterized by a well-modulated tone of voice and courteous manner to communicate clearly and tactfully.
- Proven experience/understanding of the claims process and prior customer service experience as normally acquired through a minimum of two years related experience.
- Excellent PC usage including Windows, MS Office, and internet/intranet usage.
- Knowledge of conflict management/resolution preferred.
- Familiarity with medical terminology.
- Must be well organized, work with minimal direction, with ability to prioritize multiple tasks.
(If the Apply Now button does not work, please email your resume to HR@mica-insurance.com.)
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Basic Employee Life Insurance - paid 100% by MICA
- Optional Life Insurance
- Personal Accident Insurance
- Short- and Long-term Disability
- Self-directed 401(k) with a generous company matching program
- Defined benefit retirement plan
- Paid vacations and holidays
- Tuition Reimbursement for approved educational courses
- Employee Assistance Program
- Relocation Assistance for certain positions
- Insurance coverage is offered for employees, family members, and partners.
Bring your talents to MICA. We recognize that the best-qualified individuals, contributing their ideas and expertise, will enable us to continue our successful support of the healthcare community.
Disclaimer: The benefits identified herein and the eligibility of employees, family members, and partners are governed by the applicable plans. The company, in its sole discretion, and in accordance with applicable law, reserves the right to change and/or delete any or all of the above-listed benefits at any time.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
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MICA is an Equal Opportunity Employer.