COVID-19: Practicing Medicine During a Pandemic

On behalf of everyone at MICA, our hearts go out to all those impacted by COVID-19 – this includes not only those diagnosed with the virus, but also their friends and family, those whose jobs and schools have been impacted and most importantly the health care professionals working to combat this outbreak.

The situation is shifting rapidly, and we want to assure you that we have taken the necessary steps to continue servicing all policyholders and insureds. To protect the health of our employees, ensure business continuity, and follow the directives set forth by our state and federal government, we have asked our staff to work remotely until further notice. Customer Service Representatives, Risk Management personnel and Claims staff remain ready to take your calls and answer any questions that you may have. Our Risk Management Hotline will continue to be available to all MICA members should you require additional advice and/or assistance.

There is no question this is a time of great uncertainty and challenge. While we don’t exactly know what the future holds, we’re confident that by sticking together and standing ready to support our members, we’ll emerge from this pandemic stronger than before. Thank you for trusting MICA with your Medical Professional Liability needs.

We're Here for You

Immediate assistance is available to all MICA members.

Customer Service
(877) 215-MICA

Risk Management Hotline
(800) 352-0402 x 2137
Monday - Friday
8:30am to 5:00pm MST

Report a Claim
(602) 956-5276

MICA: Operational Changes

Please note the following operational changes that will remain in effect until further notice.

Printing and Mailing of Policy Documents

Beginning April 2, 2020 all Underwriting and Customer Service team members will be working remotely. As a result, we will temporarily suspend the printing and mailing of policy documents. This will not affect policy issuance in any way. To access policy documents, including certificates of insurance, at any time, log in to We will resume the printing of policies when allowed to resume normal business operations. We thank you for your understanding and support during these unprecedented times. If you have any questions or need assistance accessing your account on-line, please contact Customer Service at 602-808-2111.

Premium Processing

Due to precautionary measures taken by our banking partner as a result of COVID-19/Coronavirus, the processing of premium payments may be slightly delayed. Please contact Customer Service at (877) 215-MICA if you receive a notice of non-payment and have recently mailed your check. Alternative payment options are available and can be found by logging into your account at Thank you for your continued support and understanding.

Understanding Your Coverage


MICA has received an increased number of questions from our insureds and practice managers about their medical professional liability coverage and if it extends to the use of telemedicine. The MICA policy provides coverage to our insureds for patient treatment, including telemedicine, that is within the scope of the health care professional’s medical practice. The health care professional needs to be aware of state licensing requirements if they are treating patients in states other than where they are currently licensed. The MICA Policy will apply to covered occurrences for insureds providing telemedicine services to patients located in Arizona, Utah, Nevada and Colorado. Be advised that you must be properly licensed in the state in which you practice and the state in which the patient resides. Should your practice extend beyond Arizona, Utah, Nevada and Colorado, please contact customer service at (602) 808-2111 to discuss your situation further.