- Guide
Creating and Maintaining Positive Patient-Physician Relationships Guide
This guide offers medical practices insight for maintaining positive physician-patient relationships through effective complaint management and using a code of conduct.
The foundation of medical care lies in the relationships between physicians and patients, and effective relationships generally contribute to high-quality care. Maintaining positive patient-physician relationships is also important in preventing claims of medical malpractice and complaints to licensing boards.
This guide was developed by our Risk Team to support medical practices in establishing and sustaining positive relationships between physicians and patients. Within this guide, you will gain knowledge on various legal obligations that extend beyond the usual physician-patient relationship, effective strategies for managing dissatisfied patients through a complaint management process, and a sample Code of Conduct or Patient Responsibilities that can be tailored to suit your practice.