COVID-19: Practicing Medicine During a Pandemic

On behalf of everyone at MICA, our hearts go out to all those impacted by COVID-19 – this includes not only those diagnosed with the virus, but also their friends and family, those whose jobs and schools have been impacted and most importantly the health care professionals working to combat this outbreak.

The situation is shifting rapidly, and we want to assure you that we have taken the necessary steps to continue servicing all policyholders and insureds. To protect the health of our employees and to ensure business continuity, we have asked our staff to work remotely until April 1. Customer Service Representatives, Risk Management personnel and Claims staff remain ready to take your calls and answer any questions that you may have. Our Risk Management Hotline will continue to be available to all MICA members should you require additional advice and/or assistance.

There is no question this is a time of great uncertainty and challenge. While we don’t exactly know what the future holds, we’re confident that by sticking together and standing ready to support our members, we’ll emerge from this pandemic stronger than before. Thank you for trusting MICA with your Medical Professional Liability needs.

We're Here for You

Immediate assistance is available to all MICA members.

Customer Service
(877) 215-MICA

Risk Management Hotline
(800) 352-0402 x 2137
Monday - Friday
8:30am to 5:00pm MST

Report a Claim
(602) 956-5276

Understanding Your Coverage


MICA has received an increased number of questions from our insureds and practice managers about their medical professional liability coverage and if it extends to the use of telemedicine. The MICA policy provides coverage to our insureds for patient treatment, including telemedicine, that is within the scope of the health care professional’s medical practice. The health care professional needs to be aware of state licensing requirements if they are treating patients in states other than where they are currently licensed. The MICA Policy will apply to covered occurrences for insureds providing telemedicine services to patients located in Arizona, Utah, Nevada and Colorado. Be advised that you must be properly licensed in the state in which you practice and the state in which the patient resides. Should your practice extend beyond Arizona, Utah, Nevada and Colorado, please contact customer service at (602) 808-2111 to discuss your situation further.

CDC Resources & Articles

MICA Risk Management Resources