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COVID-19: Practicing Medicine During a Pandemic

On behalf of everyone at MICA, our hearts go out to all those impacted by COVID-19 – this includes not only those diagnosed with the virus, but also their friends and family, those whose jobs and schools have been impacted and most importantly the health care professionals working to combat this outbreak.

The situation is shifting rapidly, and we want to assure you that we have taken the necessary steps to continue servicing all policyholders and insureds. To protect the health of our employees and to ensure business continuity, we have asked our staff to work remotely until April 1. Customer Service Representatives, Risk Management personnel and Claims staff remain ready to take your calls and answer any questions that you may have. Our Risk Management Hotline will continue to be available to all MICA members should you require additional advice and/or assistance.

There is no question this is a time of great uncertainty and challenge. While we don’t exactly know what the future holds, we’re confident that by sticking together and standing ready to support our members, we’ll emerge from this pandemic stronger than before. Thank you for trusting MICA with your Medical Professional Liability needs.

We're Here for You

Immediate assistance is available to all MICA members.

Customer Service
(877) 215-MICA

Risk Management Hotline
(800) 352-0402 x 2137
Monday - Friday
8:30am to 5:00pm MST

Report a Claim
(602) 956-5276

Understanding Your Coverage


MICA has received an increased number of questions from our insureds and practice managers about their medical professional liability coverage and if it extends to the use of telemedicine. The MICA policy provides coverage to our insureds for patient treatment, including telemedicine, that is within the scope of the health care professional’s medical practice. The health care professional needs to be aware of state licensing requirements if they are treating patients in states other than where they are currently licensed. The MICA Policy will apply to covered occurrences for insureds providing telemedicine services to patients located in Arizona, Utah, Nevada and Colorado. Be advised that you must be properly licensed in the state in which you practice and the state in which the patient resides. Should your practice extend beyond Arizona, Utah, Nevada and Colorado, please contact customer service at (602) 808-2111 to discuss your situation further.

CDC Resources & Articles

MICA Risk Management Resources

$26 Million Dividend Distributed in February 2020

At its December meeting, the MICA Board of Trustees declared a $26 million dividend* to be distributed to participating member policyholders in February, 2020.

This dividend is made up of favorable claims development plus a portion of investment earnings. This year’s distribution represents approximately 30% of an annual premium for policyholder members with MICA for 36 consecutive months as of December 31, 2019. Those with MICA for a shorter period will receive a proportionate dividend based on their number of months with MICA.

Following the February distribution, MICA, a true mutual company, will have returned $651 million to its member owners since inception, with $129 million in the last five years alone.

On behalf of the MICA staff and Board of Trustees, thank you for your support.

James F. Carland, M.D.
Chairman, President & CEO

*The dividend declared for the 2019 policy year reflects the Company’s financial performance. Past performance does not guarantee future dividends.

Career Opportunities

Please see our Careers page for current employment opportunities with MICA.

MICA Report is now available

The 2019 Q4 issue of the MICA Report is now available on the MICA website. Log in today to read about today's relevant topics.

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