Role Overview:

The primary role of the Customer Service Representative is to respond to phone and email inquiries from customers. The CSR answers questions from customers concerning their coverage and coverage needs and is responsible for professional written communication with MICA’s insureds, brokers, and internal business partners.

Minimum Requirements:

• Preferred 1-2 years insurance knowledge
• Minimum of 2 years of customer service phone experience
• Must be customer service oriented
• Advanced computer knowledge/skills
• High school diploma required

Role Overview:

The Team Support Technician will provide document-processing services to the Claim Department by processing all applicable work types using appropriate software. Completed work product will then be printed, mailed, and transferred electronically and/or noted in claims database. The Team Support Technician will be responsible for maintaining and documenting all team support job duties and procedures. The Team Support Technician will respond to questions and concerns, both internally and externally.

Minimum Requirements:

• Accurately transcribe a wide variety of applicable work requests which include such items as dictated materials and referenced templates and/or forms.
• Strong proof-reading skills.
• Complete work product by printing, mailing and electronically transferring and/or noting documents in claims database or other applicable software applications according to established guidelines.
• Responsible for overseeing and/or completing time sensitive reporting requirements, i.e. databank reports, board reports, reinsurance reports, etc.

The Sr. Risk Management Consultant provides knowledgeable and experienced professional consultation and education to our insured clients in implementing and maintaining a comprehensive risk management program. The primary consulting goal will be the prevention and/or control of professional liability risks and promotion of proactive risk reduction strategies. The Sr. Risk Management Consultant is able to speak at local client facilities and regularly write/develop risk management and patient safety materials.

The Sr. Risk Management Consultant is responsible for various duties associated with reducing claim frequency and severity through modification of the behaviors and practices of the insureds and their respective employees. Insureds include physicians and other health care related entities in MICA’s service area. The Sr. Risk Management Consultant will also provide risk analysis to assist the Underwriters in evaluating risk for prospective and existing accounts. Additionally, the Sr. Risk Management Consultant will serve as project leader as assigned.

• Baccalaureate in Nursing with three years’ experience in healthcare risk management including hospital setting or professional liability carrier.
• Current knowledge of healthcare industry and applicable rules and regulations.
• Excellent interpersonal communication skills.
• Excellent conflict-resolution skills.
• Excellent presentation skills and experience in speaking to health care audiences.