MICA remains committed to creating an inclusive environment that values and respects the diverse talents, skills, and backgrounds of everyone. We celebrate both our differences and our similarities as we focus on service to our members and foster shared opportunities in furtherance of MICA's mission.

MICA features a challenging and professional work environment characterized by open communication, business casual working attire and flexible work schedules. We always welcome inquiries regarding employment opportunities with the company.

We offer a competitive compensation package and a comprehensive benefits program that supplements our pro-active employee focus. We also support professional growth opportunities to ensure employees are equipped with the knowledge, skills and abilities to provide exemplary client service.

Positions Currently Available:

Customer Service Representative - Claims Support

Role Overview:

The Customer Service Representative will be the primary contact for taking first notice information and the prompt initial entry of a claim into a data system. The Customer Service Representative will also be responsible for resolving or ensuring the timely resolution of all claim service questions from external customers. The CSR will also provide internal customer support relating to the day-to-day operation of the department as well as provide back-up support to other unit’s positions.

Minimum Requirements:

  • High School diploma or equivalency; AA or higher degree preferred
  • Ability to accurately type 60 wpm
  • Proven experience/understanding of the claims process and prior customer service experience as normally acquired through a minimum of two years related experience
  • Familiarity with medical terminology
  • Must be well organized, work with minimal direction, with ability to prioritize multiple tasks
  • Attention to detail is critical

To apply for this position, please send resume with salary requirements to:

Human Resources
2602 E. Thomas Rd.
Phoenix, AZ 85016
Fax: (6025) 508-9487

Claim Representative

Role Overview:

The Claim Representative is responsible for investigating, managing, and evaluating minimal to high exposure claim and suit files in accordance with Claim Department Guidelines, to include identifying coverage issues, setting adequate reserves, assessing degree of liability, and determining case value. The Claim Representative brings cases to a satisfactory close, to include negotiating settlements. The Claim Representative works closely with the assigned supervisor.

Minimum Requirements:

  • High School diploma or GED; Bachelor’s degree preferred
  • Minimum of 3 years, progressively complex casualty/property claims experience
  • Must demonstrate good judgment
  • Excellent oral and written communication skills
  • Well organized and detail oriented
  • Must have a valid driver’s license and must be able to meet MICA’s insurability requirements
  • Field experience preferred
  • 25% travel required

  • To apply for this position, please send resume with salary requirements to:

    Human Resources
    2602 E. Thomas Rd.
    Phoenix, AZ 85016
    Fax: (6025) 508-9487

Employee Benefits Programs

  • Medical, Dental and Vision Insurance
  • Flexible Spending Accounts
  • Basic Employee Life Insurance - paid 100% by MICA
  • Optional Life Insurance
  • Personal Accident Insurance
  • Short- and Long-term Disability
  • Self directed 401(k) with generous company matching program
  • Defined benefit retirement plan
  • Paid vacations and holidays
  • Tuition Reimbursement for approved educational courses
  • Employee Assistance Program
  • Relocation Assistance for certain positions

Insurance coverage is offered for employees, family members and partners.

Bring your talents to MICA. We recognize that the best-qualified individuals, contributing their ideas and expertise, will enable us to continue our successful support of the healthcare community.

Disclaimer: The benefits identified herein and the eligibility of employees, family members, and partners are governed by the applicable plans. The company, in its sole discretion, and in accordance with applicable law, reserves the right to change and/or delete any or all of the above-listed benefits at any time.

NOTE to employment agencies and search firms: Please do not forward resumes to this web site. Your company's literature may be sent to MICA at the following address. MICA will not be responsible for any fees arising from the use of resumes received through this site.

Note to applicants and employment agencies: General letters of intent, without a detailed resume, will not be considered. MICA will also not consider unsolicited letters of intent with or without resumes.

MICA is an Equal Opportunity Employer.