Careers

MICA features a challenging and professional work environment characterized by open communication, business casual working attire and flexible work schedules. We always welcome inquiries regarding employment opportunities with the company.

We offer a competitive compensation package and a comprehensive benefits program that supplements our pro-active employee focus. We also support professional growth opportunities to ensure employees are equipped with the knowledge, skills and abilities to provide exemplary client service.

Positions Currently Available:

Customer Service Representative

Role Overview:

The primary role of the Customer Service Representative is to respond to phone and email inquiries from customers. The CSR answers questions from customers concerning their coverage and coverage needs and is responsible for professional written communication with MICA’s insureds, brokers, and internal business partners.


Minimum Requirements:

  • Preferred 1-2 years insurance knowledge
  • Minimum of 2 years of customer service phone experience
  • Must be customer service oriented
  • Advanced computer knowledge/skills
  • High school diploma required

MICA
Human Resources
2602 E. Thomas Rd.
Phoenix, AZ 85016
Fax: (6025) 508-9487
E-mail: HR@mica-insurance.com
EOE

Team Support Technician

Role Overview:

The Team Support Technician will provide document-processing services to the Claim Department by processing all applicable work types using appropriate software. Completed work product will then be printed, mailed, and transferred electronically and/or noted in claims database. The Team Support Technician will be responsible for maintaining and documenting all team support job duties and procedures. The Team Support Technician will respond to questions and concerns, both internally and externally.


Minimum Requirements:

  • Accurately transcribe a wide variety of applicable work requests which include such items as dictated materials and referenced templates and/or forms.
  • Strong proof-reading skills.
  • Complete work product by printing, mailing and electronically transferring and/or noting documents in claims database or other applicable software applications according to established guidelines.
  • Responsible for overseeing and/or completing time sensitive reporting requirements, i.e. databank reports, board reports, reinsurance reports, etc.

MICA
Human Resources
2602 E. Thomas Rd.
Phoenix, AZ 85016
Fax: (6025) 508-9487
E-mail: HR@mica-insurance.com
EOE

Senior Risk Management Consultant

The Sr. Risk Management Consultant provides knowledgeable and experienced professional consultation and education to our insured clients in implementing and maintaining a comprehensive risk management program. The primary consulting goal will be the prevention and/or control of professional liability risks and promotion of proactive risk reduction strategies. The Sr. Risk Management Consultant is able to speak at local client facilities and regularly write/develop risk management and patient safety materials.

The Sr. Risk Management Consultant is responsible for various duties associated with reducing claim frequency and severity through modification of the behaviors and practices of the insureds and their respective employees. Insureds include physicians and other health care related entities in MICA’s service area. The Sr. Risk Management Consultant will also provide risk analysis to assist the Underwriters in evaluating risk for prospective and existing accounts. Additionally, the Sr. Risk Management Consultant will serve as project leader as assigned.

  • Baccalaureate in Nursing with three years’ experience in healthcare risk management including hospital setting or professional liability carrier.
  • Current knowledge of healthcare industry and applicable rules and regulations.
  • Excellent interpersonal communication skills.
  • Excellent conflict-resolution skills.
  • Excellent presentation skills and experience in speaking to health care audiences.

MICA
Human Resources
2602 E. Thomas Rd.
Phoenix, AZ 85016
Fax: (6025) 508-9487
E-mail: HR@mica-insurance.com
EOE


Employee Benefits Programs

  • Medical, Dental and Vision Insurance
  • Flexible Spending Accounts
  • Basic Employee Life Insurance - paid 100% by MICA
  • Optional Life Insurance
  • Personal Accident Insurance
  • Short- and Long-term Disability
  • Self directed 401(k) with generous company matching program
  • Defined benefit retirement plan
  • Paid vacations and holidays
  • Tuition Reimbursement for approved educational courses
  • Employee Assistance Program
  • Relocation Assistance for certain positions

Insurance coverage is offered for employees, family members and partners.

Bring your talents to MICA. We recognize that the best-qualified individuals, contributing their ideas and expertise, will enable us to continue our successful support of the healthcare community.

Disclaimer: The benefits identified herein and the eligibility of employees, family members, and partners are governed by the applicable plans. The company, in its sole discretion, and in accordance with applicable law, reserves the right to change and/or delete any or all of the above-listed benefits at any time.

NOTE to employment agencies and search firms: Please do not forward resumes to this web site. Your company's literature may be sent to MICA at the following address. MICA will not be responsible for any fees arising from the use of resumes received through this site.

Note to applicants and employment agencies: General letters of intent, without a detailed resume, will not be considered. MICA will also not consider unsolicited letters of intent with or without resumes.

MICA is an Equal Opportunity Employer.