Role Overview:

The Assistant Manager, Marketing is responsible for the oversight of the Marketing Team. This individual will direct, supervise, and train the marketing staff, as well as oversee the marketing function including the development of new business through direct marketing and retention of existing direct accounts. This individual will also be responsible for relationships with appointed insurance agencies and providing solutions to assist them in retaining their existing book of business and assisting in growth opportunities.

The individual in this position will lead the development of the annual Marketing plan and collaborate with other departments to ensure its consistency with department and corporate objectives. The Marketing AM must possess the ability to influence outcomes through professional, tactful negotiation and persuasion, and demonstrate interpersonal communication skills and ability to interact with associates at all levels of responsibility. In addition, this individual will assist in the creation of promotional branding materials, selection and attendance at conference/medical association/specialty meetings, and the development of the annual budget for related activities.

Minimum Requirements:

• 5+ years in casualty insurance environment, preferably in the sales, marketing or underwriting functions within the medical professional liability industry
• 3-5 years supervisory experience with a proven track record to positively motivate and challenge employees
• Product knowledge within the professional liability arena, preferably for medical professional liability
• Experience working with both direct and broker distribution models
• Bachelor’s degree preferred in business, marketing or related field, or equivalent experience
• Insurance agents license in Arizona and expansion to other states as necessary

Role Overview:

The Team Support Technician will provide document-processing services to the Claim Department by processing all applicable work types using appropriate software. Completed work product will then be printed, mailed, and transferred electronically and/or noted in claims database. The Team Support Technician will be responsible for maintaining and documenting all team support job duties and procedures. The Team Support Technician will respond to questions and concerns, both internally and externally.

Minimum Requirements:

• Accurately transcribe a wide variety of applicable work requests which include such items as dictated materials and referenced templates and/or forms.
• Strong proof-reading skills.
• Complete work product by printing, mailing and electronically transferring and/or noting documents in claims database or other applicable software applications according to established guidelines.
• Responsible for overseeing and/or completing time sensitive reporting requirements, i.e. databank reports, board reports, reinsurance reports, etc.

The Sr. Risk Management Consultant provides knowledgeable and experienced professional consultation and education to our insured clients in implementing and maintaining a comprehensive risk management program. The primary consulting goal will be the prevention and/or control of professional liability risks and promotion of proactive risk reduction strategies. The Sr. Risk Management Consultant is able to speak at local client facilities and regularly write/develop risk management and patient safety materials.

The Sr. Risk Management Consultant is responsible for various duties associated with reducing claim frequency and severity through modification of the behaviors and practices of the insureds and their respective employees. Insureds include physicians and other health care related entities in MICA’s service area. The Sr. Risk Management Consultant will also provide risk analysis to assist the Underwriters in evaluating risk for prospective and existing accounts. Additionally, the Sr. Risk Management Consultant will serve as project leader as assigned.

• Baccalaureate in Nursing with three years’ experience in healthcare risk management including hospital setting or professional liability carrier.
• Current knowledge of healthcare industry and applicable rules and regulations.
• Excellent interpersonal communication skills.
• Excellent conflict-resolution skills.
• Excellent presentation skills and experience in speaking to health care audiences.