MICA remains committed to creating an inclusive environment that values and respects the diverse talents, skills, and backgrounds of everyone. We celebrate both our differences and our similarities as we focus on service to our members and foster shared opportunities in furtherance of MICA's mission.
MICA features a challenging and professional work environment characterized by open communication, business casual working attire and flexible work schedules. We always welcome inquiries regarding employment opportunities with the company.
We offer a competitive compensation package and a comprehensive benefits program that supplements our pro-active employee focus. We also support professional growth opportunities to ensure employees are equipped with the knowledge, skills and abilities to provide exemplary client service.
Role Overview
The Director of Business Intelligence & Data Analytics is responsible for transforming complex data into actionable insights that inform strategic, financial, and operational decision-making across the company. The position requires a blend of technical expertise in data querying and analysis, strong business acumen, and the ability to communicate insights effectively to executive leadership and external partners.
Key Accountabilities:
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Accountability |
Measured by: |
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Deliver strategic insights |
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Advance analytics capabilities |
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Enable business performance |
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Responsibilities
- Deliver accurate, timely, and well-structured datasets and reports to support external actuaries, reinsurers, and internal stakeholders.
- Compile and analyze data to assist with actuarial pricing, reserving and reinsurance placements; investigate data changes and answer questions.
- Design, develop, and maintain dashboards and reporting tools to monitor strategic, financial, and operational metrics.
- Apply analytical methods to identify trends, risks, and opportunities that impact business performance.
- Serve as the company’s subject matter expert on business intelligence and analytics, bridging raw data with strategic decision-making.
- Support the data analytics and reporting needs of MICA’s operational departments including, but not limited to Finance, Claims, and Underwriting.
- Ensure data integrity, consistency, and reliability across reporting platforms and processes.
- Partner with actuarial, underwriting, finance, claims, and reinsurance teams to anticipate data needs and proactively develop analytical solutions.
- Collaborate with IT on data governance, data warehouse enhancements, and optimization of business intelligence tools.
- Automate recurring reporting processes to improve efficiency and accuracy.
- Provide data and analytics support for MICA’s Corporate and Department goals as assigned.
- Conduct ad hoc financial or data analysis as requested.
- Develop and mentor select individuals within operational departments of the organization to become proficient data and reporting super-users.
- Lead efforts to build organizational data literacy and equip employees with the tools and skills needed to support data-driven decision making.
Minimum Requirements
- Bachelor’s degree in data Analytics, Statistics, Actuarial Science, Finance, Information Systems, or related field.
- 7-10 years of experience in data analytics, business intelligence, or related function within the P&C insurance industry.
- Advanced Excel skills and comfort working with large, complex data sets.
- Proficiency in SQL and experience querying large relational databases.
- Hands-on experience with business intelligence and visualization tools (e.g., Power BI, SAP BusinessObjects Web Intelligence, Tableau, Qlik, or similar).
- Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
- Ability to translate complex data into clear, actionable insights for both technical and non-technical audiences.
- Excellent organizational and communication skills with the ability to manage multiple priorities in a deadline-driven environment.
- Ability to work independently with minimal supervision as well as collaboratively across teams and functions.
Preferred Skills & Experience
- Experience in the property & casualty (P&C) industry, preferably in medical professional liability.
- Familiarity with actuarial methods, reserving, and pricing processes.
- Knowledge of reinsurance structures and data requirements.
- Prior experience in financial or operational performance reporting for executive leadership.
Attributes for Success
- Business-oriented mindset with curiosity to understand drivers of financial and operational results.
- Collaborative working style and ability to build cross-functional relationships.
- Proactive approach to problem solving and continuous process improvement.
- Strong sense of accountability and commitment to delivering high-quality results.
Role Overview
Based in Phoenix, Arizona, the Vice President of Marketing & Corporate Communications (MarCom) is a strategic leader responsible for shaping and executing an integrated marketing and communications strategy. This role strengthens the organization’s competitive position, drives market development, and expands our market presence while clearly communicating MICA’s unique value proposition to current and prospective policyholders. The VP will lead a high-performing team to develop and deliver compelling content, creative design, and consistent messaging that reinforces brand awareness and highlights the benefits MICA delivers to its members across all print and digital channels.
As a key member of the leadership team, the Vice President plays a vital role in ensuring the organization achieves its strategic objectives by implementing team goals, supporting enterprise-wide initiatives, and exemplifying MICA’s core values. This leader provides marketing thought leadership and collaborates across all levels of the organization to communicate a clear, consistent vision to internal and external stakeholders. The VP will also oversee related goal setting, strategic planning, and problem solving while fostering strong interdepartmental communication and collaboration.
Key Accountabilities:
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Accountability |
Measured by: |
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Key member of the |
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Leader of Marketing and |
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Develop and execute |
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Analyze market |
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Responsibilities
- Management and Leadership:
Lead and manage the MarCom department in alignment with MICA’s strategic initiatives, core values, and business philosophy. - Collaborate with the leadership team to execute tactical plans that align with strategic goals, budgets, and timelines.
- Provide recommendations and reports to Executive Officers and/or Board of Trustees on marketing campaigns, strategic partnerships, and emerging opportunities.
- Lead strategic planning and oversight of the company’s website to ensure it reflects the brand, communicates key messages, and supports business objectives.
- Collaborate with Risk Management to ensure identified content is appropriately positioned across digital channels and strategically integrated into marketing and communications materials.
- Oversee the company’s evaluation and optimization of CRM tools and processes to enhance customer experience and engagement.
Lead the planning, coordination, and execution of the company’s publications, annual report, and annual proxy process, ensuring compliance with corporate governance best practices. - Research and analyze market demographics, industry trends, and competitor activities to inform decision-making.
- Influence organizational strategy through marketing insights and industry trends.
- Develop an overarching messaging architecture that tells MICA’s story in a clear and compelling way, aligns with its brand, and reinforces its unique value proposition to stakeholders.
- Champion the marketing and communications strategy for MICA, its affiliates, subsidiaries and MICA Medical Foundation, ensuring integration with the corporate brand and consistent storytelling across channels.
- Represent MICA with policyholder members and business partners; serve as an engaged ambassador and build strong internal and external relationships.
Marketing & Corporate Communications Department:
- Develop and implement a cohesive, integrated marketing plan to build brand awareness, generate qualified leads, and communicate MICA’s value proposition in the marketplace.
- Collaborate with internal stakeholders and external vendors on website architecture, content strategy, user experience (UX), SEO, analytics, and accessibility.
- Partner with Risk Management, Claims, Underwriting, and Executive Officers to develop practical solutions and marketing strategies that enhance policyholder satisfaction and retention.
- Assess the evolving needs of medical malpractice insurance buyers; discuss market opportunities with Leadership Team.
- Collaborate with Underwriting and other stakeholders to update current products and services and/or design and launch new products and services in response to changing market needs.
- Maintain and strengthen relationships with state, county and specialty medical societies; represent MICA at industry conventions and events.
- Deliver marketing presentations and thought leadership in industry settings.
- Ensure a positive, productive, and collaborative work environment within the MarCom team.
- Provide developmental opportunities and coaching for marketing and communications staff to support their professional growth.
Minimum Requirements
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Bachelor’s degree in Business Administration, Marketing, Communications, or related field
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8 + years of management experience in marketing is required, and the insurance industry is preferred.
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Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).
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Demonstrated ability to provide creative direction and feedback on marketing collateral, including print materials and digital assets.
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Excellent written and verbal communication skills.
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Demonstrated leadership and team management abilities.
Role Overview:
The Receptionist will coordinate all front desk functions to ensure proper handling of communications between internal and external customers. Maintains and organizes information for efficient and professional processing of Administrative Services.
Key Accountabilities:
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Accountability |
Measured by: |
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Internal/External customer service |
Prompt and professional response to customer needs, calls answered within 3 rings. |
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Quality/Professionalism |
Internal/external customer expectations met and exceeded as determined by feedback/customer service cards. |
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Departmental/Company Goal-Oriented |
Feedback given by peers and internal customers on customer service cards. |
Responsibilities
Telephone:
- Accept and route incoming calls.
- Answer phones in a professional and courteous manner.
- Maintain proper procedures for handling different types of phone calls (i.e. first notices, certificates of insurance).
- Train relief receptionists and keep them informed of proper procedures and any changes to them.
- Develop an understanding of MICA’s product and services to ensure efficient call routing.
Mail:
- Sort received mail by departments and distribute accordingly.
- Collect outgoing mail and apply postage.
- Manage urgent incoming/outgoing mail appropriately, which may include occasional trips to the local post office.
- Coordinate FedEx and UPS pickups.
Administrative Duties:
- Greet visitors in a professional and courteous manner and maintain the Visitor Log.
- Maintain security of the front desk – explain security processes to visitors.
- Receive hand deliveries, such as packages and lunches, and route them to the appropriate employees.
- Coordinate and schedule department meetings and appointments as requested.
- Order office supplies and maintain the inventory of the supply closet.
- Assist with administrative projects such as proxy voting and assembling of marketing or other meeting materials.
- Assist in the planning of company events.
- Maintain Organizational Charts and Phone Lists.
Minimum Requirements
- 2-3 years receptionist experience in a professional environment (one year of which must be in a customer service capacity) with a multi-line phone system.
- Word processing skills of 34-45 wpm, general computer knowledge preferred.
- Ability to greet internal/external customers in a courteous and professional manner.
- Must be able to prioritize incoming phone calls and work assignments, utilizing discernment in the process.
- Must be well organized and detail-oriented.
(If the Apply Now button does not work, please email your resume to HR@mica-insurance.com.)
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Basic Employee Life Insurance - paid 100% by MICA
- Optional Life Insurance
- Personal Accident Insurance
- Short- and Long-term Disability
- Self-directed 401(k) with a generous company matching program
- Defined benefit retirement plan
- Paid vacations and holidays
- Tuition Reimbursement for approved educational courses
- Employee Assistance Program
- Relocation Assistance for certain positions
- Insurance coverage is offered for employees, family members, and partners.
Bring your talents to MICA. We recognize that the best-qualified individuals, contributing their ideas and expertise, will enable us to continue our successful support of the healthcare community.
Disclaimer: The benefits identified herein and the eligibility of employees, family members, and partners are governed by the applicable plans. The company, in its sole discretion, and in accordance with applicable law, reserves the right to change and/or delete any or all of the above-listed benefits at any time.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
NOTE to employment agencies and search firms: Please do not forward resumes to this website. Your company's literature may be sent to MICA at HR@mica-insurance.com. MICA will not be responsible for any fees arising from the use of resumes received through this site.
Note to applicants and employment agencies: General letters of intent without a detailed resume will not be considered. MICA will also not consider unsolicited letters of intent with or without resumes.
MICA is an Equal Opportunity Employer.