MICA remains committed to creating an inclusive environment that values and respects the diverse talents, skills, and backgrounds of everyone. We celebrate both our differences and our similarities as we focus on service to our members and foster shared opportunities in furtherance of MICA's mission.
MICA features a challenging and professional work environment characterized by open communication, business casual working attire and flexible work schedules. We always welcome inquiries regarding employment opportunities with the company.
We offer a competitive compensation package and a comprehensive benefits program that supplements our pro-active employee focus. We also support professional growth opportunities to ensure employees are equipped with the knowledge, skills and abilities to provide exemplary client service.
Role Overview:
The Risk Management Consultant educates insureds, policyholders, and their representatives, and the Underwriting, Claim, and Marketing and Corporate Communications departments to promote patient safety and reduce the potential for and fortify the defense of medical professional liability (“MPL”) claims. Education includes virtual and in-person interactive MPL risk assessments; presentations of claim data, case studies, and recommendations for improvement; and consultations about MPL risk and action plans through the department’s hotline telephone and email service. The Consultant also participates in corporate and department goals, projects, and teams.
Minimum Requirements:
- Bachelor’s degree in nursing, risk management, business, or other applicable degree and experience.
- Minimum 5 years of experience in health care, patient care, health care risk management, and/or health care or medical practice administration.
- Knowledge of state and federal law health and medical care laws, medical office/practice operations, and insurance.
- Experience with data analysis and presentation tools and techniques.
- Excellent presentation skills and experience presenting to live and online audiences.
- Proficient in Microsoft Office software such as PowerPoint, Excel, Word, and Outlook.
- Maintain a valid driver’s license in Arizona.
- Travel up to 30% within or outside of state.
To apply for this position, please send a resume with salary requirements to:
MICA
Human Resources
2602 E. Thomas Rd.
Phoenix, AZ 85016
Fax: 602-508-9487
E-mail: HR@mica-insurance.com
Equal Opportunity Employer
Role Overview:
The Customer Service Representative is responsible for providing customer service support to policyholders and business partners, promoting integrity and customer satisfaction in a timely, efficient manner that is compliant with state regulations and company policies.
Minimum Requirements:
-
Preferred 1-2 years of insurance knowledge
-
Minimum of 2 years of telephone customer service experience
-
Must be customer service oriented
-
Advanced computer knowledge/skills. Expert in the use of Microsoft Office.
-
Ability to work independently in a dynamic, rapidly changing environment
-
Self-motivated with the ability to multi-task
-
Must be detail-oriented
-
High school diploma required
To apply for this position, please send a resume with salary requirements to:
MICA
Human Resources
2602 E. Thomas Rd.
Phoenix, AZ 85016
Fax: 602-508-9487
E-mail: HR@mica-insurance.com
Equal Opportunity Employer
Role Overview:
The Customer Service Representative will be the primary contact for taking first-notice information and the prompt initial entry of a claim into a data system. The Customer Service Representative will also be responsible for resolving or ensuring the timely resolution of all claim service questions from external customers. The CSR will also provide internal customer support relating to the day-to-day operation of the department as well as provide backup support to other unit positions.
Minimum Requirements:
- High School diploma or equivalency; AA or higher degree preferred.
- Proven experience/understanding of the claims process and prior customer service experience as normally acquired through a minimum of two years related experience.
- Must be customer service oriented
- Ability to communicate interpersonally, via the telephone, and in writing.
- Ability to deal with customers effectively and courteously on a regular basis.
- Ability to efficiently complete data entry tasks.
- Good telephone personality characterized by a well-modulated tone of voice and courteous manner to communicate clearly and tactfully.
- Excellent PC usage including Windows, MS Office, and internet/intranet usage
- Knowledge of conflict management/resolution preferred.
To apply for this position, please send a resume with salary requirements to:
MICA
Human Resources
2602 E. Thomas Rd.
Phoenix, AZ 85016
Fax: 602-508-9487
E-mail: HR@mica-insurance.com
Equal Opportunity Employer
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Basic Employee Life Insurance - paid 100% by MICA
- Optional Life Insurance
- Personal Accident Insurance
- Short- and Long-term Disability
- Self-directed 401(k) with a generous company matching program
- Defined benefit retirement plan
- Paid vacations and holidays
- Tuition Reimbursement for approved educational courses
- Employee Assistance Program
- Relocation Assistance for certain positions
- Insurance coverage is offered for employees, family members, and partners.
Bring your talents to MICA. We recognize that the best-qualified individuals, contributing their ideas and expertise, will enable us to continue our successful support of the healthcare community.
Disclaimer: The benefits identified herein and the eligibility of employees, family members, and partners are governed by the applicable plans. The company, in its sole discretion, and in accordance with applicable law, reserves the right to change and/or delete any or all of the above-listed benefits at any time.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
NOTE to employment agencies and search firms: Please do not forward resumes to this website. Your company's literature may be sent to MICA at the following address. MICA will not be responsible for any fees arising from the use of resumes received through this site.
Note to applicants and employment agencies: General letters of intent without a detailed resume will not be considered. MICA will also not consider unsolicited letters of intent with or without resumes.
MICA is an Equal Opportunity Employer.